Frequently Asked Questions
Questions about Order / Pricing / Service and Support / Product Authenticity and Other Topics
Order and quantity
You can view our distributor list and place an order through a local distributor. If your country is not on the list, consider contacting alternatives in the surrounding region. If there are no suitable options, please fill up the contact form or email to inquiry@sth-pro.com with the model no. and order quantity. Our team will contact you as soon as possible. Please note that there is a MOQ if you order directly from us.
We recommend placing your order through our local distributors for the best service and support. In most cases, we only accept direct orders from countries without an official distributor, and such orders may be subject to minimum order quantities (MOQ).
Yes, please fill up our contact form with the specification requirements and approximate order quantity or email directly to inquiry@sth-pro.com. Our team will contact you as soon as possible
We ship to our distributors and partners all around the world.
The standard lead time is 60-120 days; however, depending on the model and order quantity, the exact lead time may vary.
Pricing
Please contact our local distributors for pricing information. You can also visit our online shop to view prices for spare parts and surplus stock.
If you are an OEM customer, kindly fill out our contact form or email us at inquiry@sth-pro.com with the model number and desired order quantity. Our team will get back to you as soon as possible.
Service and support
We offer 1 year limited warranty against any manufacturing defects. For more details, please contact the shop where you bought the products.
Customers in Thailand can contact contact V. R. Ban Mo (วี.อาร์.บ้านหม้อ). Customers from other countries should contact the shop where they bought the products.
You can check out our DIY manuals for application recommendations. If you have further questions, please reach out via our contact form or email us at inquiry@sth-pro.com. Our team will get back to you as soon as possible.
Product Authenticity
Customers can check the product packaging, P.Audio logo and product stickers for any signs of inconsistency. Starting from October 2026, new authenticity features have been introduced for selected P.Audio models and production lots. Please visit our Product Authenticity page for more information on how to identify genuine P.Audio products.
Please contact us via inquiry@sth-pro.com and provide clear product photos for further verification. You may also contact the distributor or retailer where you purchased the product for assistance with your purchase.
Other questions
It depends on product availability and your order quantity. Please fill up our contact form or email to inquiry@sth-pro.com with the model no. and order quantity. Our team will contact you as soon as possible.
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