Frequently Asked Questions
Questions about Order / Pricing / Service and Random Topics
Order and quantity
You can view our distributor list and place an order through a local distributor. If your country is not on the list, consider contacting alternatives in the surrounding region. If there are no suitable options, please email to inquiry@sth-pro.com with the model no. and order quantity. Our team will contact you as soon as possible. Please note that there is a MOQ if you order directly from us.
Customers are advised to place orders through our local distributors. We only sell directly in countries where there is no existing distributor, and MOQ must be met.
Yes, please send the specification requirements and approximate order quantity to inquiry@sth-pro.com. Our team will contact you as soon as possible
We ship to our distributors and partners all around the world.
The standard lead time is 60-120 days; however, depending on the model and order quantity, the exact lead time may vary.
Pricing
You can contact our local distributors for pricing. If you want to order directly from us, please note that MOQ must be met. You can email to inquiry@sth-pro.com with the model no. and order quantity. Our team will contact you as soon as possible.
Service and support
We offer 1 year limited warrantry against any manufacturing defects. For more details, please contact please contact the shop where you bought the products.
Customers in Thailand can contact contact V. R. Ban Mo (วี.อาร์.บ้านหม้อ). Customers from other countries should contact the shop where they bought the products.
You can send your questions via our contact form or email to inquiry@sth-pro.com. Our team will get back to you as soon as possible.
Random questions
It depends on product availability and your order quantity. Please send an email to inquiry@sth-pro.com with the model no. and order quantity. Our team will contact you as soon as possible.
Sorry, we are note available for public visit at the moment.
